Terms and Conditions
Shipping And Handling - It is our aim to process all orders by the next workin day following receipt of the order. shipping cost are calculated on a sliding scale as a percentage of the total order. We charge as close to the true cost of delivery as we can. On some rare occasions when lighter products like bullets are bought you maybe charged more than the true cost but, more often you will be charged less than the true cost of shipping.
Payment - All payment is in UK pounds. Prices in other currencies is for guidance only. Non-Europeans do not pay EU tax. Please be aware if you are buying from outside the UK your bank/card company may charge you for currency conversion. We only accept payment by credit, debit card and Sofort as this guarantees the purchaser is over 18. All inbound tax is the responsibility of the purchaser should you choose to reject the order no refunds will be given. Please check that tobacco is not restricted in your country before placing an order.
Choosing - Decide which flavour you wish to be added to your product and click on that choice. If you want a bespoke flavour please contact us by emailGuarantee - We guarantee your satisfaction. If you are not entirely satisfied with your purchase you can return it within 48 days of the date of despatch. Nothing in the above guarantee affects your statutory legal rights.
Personal details, such as email addresses, postal codes and telephone numbers are held on our database to enable fulfilment of your order and, if you have given your consent, so we can alert you to any future offers available through the online store. These details are held in accordance with the Data Protection Act 1998 and will not be shared with any other organisation unless required to do so by law. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy -We offer a full refund to all customers if goods turn out to be faulty or different from those ordered. If there is a problem please return the items to the address below, stating the nature of the problem and quoting your order number and personal details.
Upon receipt of the items we will contact you within three working days to arrange refund or exchange (all refunds will be re-credited to the purchasing credit / debit card account - including any additional postage charges incurred).
Refunds will be credited back to your account upon receipt of the items. This process normally takes no more than two weeks.
Lost Mail - Full Refunds or compensation will be given for lost mail where goods are not prohibited in the country where the order originates or the country is known for having a corrupt postal service and is prone to mail loss or is on a Royal mail high risk list. No refunds or compensation will be given if goods ordered are prohibited for mailing in a particular country. All orders from countries with restrictions on the mailing of tobacco are the responsibility of the person placing the order. All inbound tax is the responsibility of the purchaser should you choose to reject the order no refunds will be given. Please check that tobacco is not restricted in your country before placing an order.
USA - We report all United States of America shipments of snuff to the tax administrator of the State into which the shipments are made.
We declare all tax liabilities to United States of America customs departments and individual State departments via the appropriate customs declaration.
Toque snuff has been authorised for sale in the United States of America by the office of Tariff Affairs and Trade Agreements U.S. International Trade Commission Washington, DC 20436 and has been classified under tariff number 2403.99.2040 the duty is 24.7 cents/kg. In addition to duties, Toque snuff is also subject to Federal Excise Tax.